Some people question which is better between prioritizing customer service and prioritizing product or service quality. Everyone must agree that the quality of product or service is the most important aspect of concern. However, with bad customer service, the question is whether you will make any sale or not of your quality products. Thus, in running your business, you need to concern on all aspects including customer service. If you look at some prominent companies which always appear on mass media, you may find that they even have a simple number from setting up a 1300 number for their hotline.
Excellent customer services lead a business to some benefits. Besides your business looks professional to the eye of your customers, the excellent customer services also increase the expectation of your customers to the quality of products or services. As a result, employees that work on the products or the services will be more motivated to reach your customers’ expectation. Your employees will feel the higher level of responsibility to always make products or deliver service in perfection. Thus, it is quite necessary for you to always make every department in your business well informed with your business mission.
As customer service is a crucial aspect of concern, it is quite important for you to hire people with the best product knowledge. Your customers freely deliver any questions which they think necessary to ask. It is terrible that your customer service people cannot look convincing or make a convenient conversation with your customers.
Understanding product knowledge is a must for anyone that you are going to employ as customer service. They are your front people that deal with your customers. Thus, it is necessary for you to put some people that understand your business and are capable of making communicative conversations with people whose background is different.